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Shipping & Delivery | Exhibit Flooring Australia

Shipping Overview

Exhibit Flooring ships modular flooring systems Australia-wide to business and residential addresses (no PO Boxes). Once your order is dispatched, you’ll receive an email with tracking details.

Delivery timeframes vary depending on:

  • Stock availability

  • Order type (standard kit vs custom)

  • Courier network capacity (peak periods/holidays)

  • Your location and access requirements (e.g., forklift access)

How long after payment will I receive my order?

For standard, non-customised flooring kits, dispatch is typically within 24–48 hours (subject to stock availability).
For custom orders (colours, configurations, special packing or large-scale projects), dispatch times vary—contact our team for an accurate lead time and delivery plan.

You will receive tracking details as soon as your order is dispatched.

Shipping Options

Standard Shipping

We dispatch orders as quickly as possible. Processing or carrier delays can occur during peak periods, promotional events, or public holidays.

If you need delivery by a specific date, contact us before ordering so we can recommend the best freight method.

Expedited Shipping

Expedited options may be available depending on product, location, and carrier capacity.
For SnapLock and RaceDeck orders, requests must be received by 10:00am AEST to allow adequate processing time for same-day dispatch (subject to stock availability and operational capacity).

Estimated Delivery Timeframes (After Dispatch)

Delivery time is typically 1–7 business days, depending on your location.

  • Canberra / Sydney / Adelaide: 1–2 business days

  • Brisbane / Gold Coast / Townsville: 2–4 business days

  • Hobart: 4–5 business days

  • Perth: 5–7 business days

  • Darwin: 7–10 business days

  • All other locations: Contact our team for an ETA

Timeframes are estimates only and may vary due to courier conditions, remote-area servicing, and peak freight periods.

Are delivery charges included or calculated separately?

Freight is calculated based on your delivery address, shipment size/weight, and delivery method. Delivery charges are confirmed at checkout (where applicable) and/or listed clearly on your invoice.

Do you deliver Australia-wide? Do you ship internationally?

We deliver Australia-wide to metro and regional areas, including:

  • NSW (Sydney, Wollongong, Newcastle + regional)

  • ACT (Canberra + regional)

  • VIC (Melbourne + regional)

  • QLD (Brisbane, Gold Coast + regional)

  • SA (Adelaide + regional)

  • WA (Perth + regional)

  • TAS (Hobart + regional)

  • NT (Darwin + regional)

Some exclusions may apply to isolated or remote areas. Contact us to confirm freight options.

International shipping is not available at this stage.

Do I need to be at the delivery address?

Yes. Due to shipment size and delivery requirements, someone must be available to accept delivery. If delivery cannot be completed, re-delivery charges may apply depending on the carrier and location.

Why do you ask about forklift access?

Forklift access helps us confirm the safest and most efficient unloading method and ensures:

  • Correct delivery vehicle selection

  • Accurate freight pricing

  • Reduced risk of delays or re-delivery charges

If you don’t have forklift access, let us know—alternative delivery methods may be available depending on the shipment.

How can I track my order?

Tracking is emailed once your order is dispatched. If you can’t locate your tracking email, contact us and we’ll assist.

Is my order delivered on a pallet or in cartons?

It depends on product type, order size, and carrier requirements. Larger orders are commonly shipped on a pallet, while smaller orders may ship as multiple cartons. We’ll select the most practical option for safe transport and delivery efficiency.

My order arrived damaged—what should I do?

If your delivery arrives with visible damage:

  1. Note the damage on the courier paperwork (where possible)

  2. Take clear photos of the packaging and product

  3. Contact our team as soon as possible

  4. Refer to our Returns Policy for next steps

Who does Exhibit Flooring use for shipping?

We use reputable Australian freight and courier partners depending on shipment size, destination, and service requirements. Carrier selection may vary to ensure the best delivery outcome for your location and order type.