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Returns, Refunds & Warranty Policy


Exhibit Flooring supplies modular event flooring, dance floors and garage flooring systems across Melbourne, Sydney, Brisbane, Gold Coast and Australia-wide. This Returns & Warranty Policy outlines your rights, responsibilities and our process for damaged goods, refunds, exchanges and manufacturer warranties.

If you require assistance, contact our team promptly so we can resolve your enquiry efficiently.

 Damaged Delivery – What Should I Do?

All flooring orders are quality checked prior to dispatch. If your delivery arrives damaged:

  1. Inspect the shipment immediately upon delivery

  2. Take clear photos of packaging and affected products

  3. Notify Exhibit Flooring within 48 hours of receipt

  4. Provide order number and supporting images

Contact:
Phone: 03 9303 9051
Email: [Insert email]

We will investigate with the freight provider and advise on replacement, exchange, credit or refund options.

 Faulty or Defective Products

If a product is confirmed to be faulty or does not meet acceptable quality standards under Australian Consumer Law, Exhibit Flooring will assess and offer an appropriate remedy, which may include:

  • Replacement product

  • Exchange

  • Credit note

  • Refund

Photos and proof of purchase are required to initiate assessment.

Manufacturer Warranty Coverage

SnapLock® Modular Flooring Systems

Covered by a 12-Year Manufacturer’s Warranty against structural manufacturing defects under normal use and correct installation.

Exhibit Flooring Custom & Exclusive Range

Covered by a 5-Year Warranty against manufacturing defects.

Warranty does not cover:

  • Incorrect installation

  • Surface preparation issues

  • Misuse or abnormal load conditions

  • General wear and tear

  • Improper storage

  • Damage caused after delivery

For warranty claims, contact our team with photos and proof of purchase.

Change of Mind Policy

Exhibit Flooring does not accept returns for:

  • Used flooring

  • Installed flooring

  • Custom-made or bespoke flooring

  • Orders already dispatched

If you need to amend or cancel an order, contact us immediately. Once goods are processed or dispatched, cancellation may not be possible.

Approved change-of-mind returns (if applicable) may be subject to:

  • Restocking fees

  • Return freight costs

  • Inspection prior to refund approval

Who Pays for Return Shipping?

Return freight is assessed case-by-case.

  • If goods are confirmed faulty or incorrectly supplied, we will advise on return arrangements.

  • For approved change-of-mind returns, return shipping may be the customer’s responsibility.

Can I Get a Refund If I Am Not Satisfied?

Refunds are only issued where:

  • Products are confirmed faulty

  • Products do not match description or sample

  • A replacement is unavailable

We do not refund used or installed flooring unless the product is determined to be defective and no alternative resolution is feasible.

Proof of Purchase Requirement

A valid invoice or receipt from Exhibit Flooring is required for all:

  • Returns

  • Exchanges

  • Warranty claims

  • Refund requests

Claims cannot be processed without proof of purchase.

Out of Stock or Discontinued Products

If a product under claim is discontinued or unavailable, Exhibit Flooring may offer:

  • Replacement with a comparable product

  • Credit note

  • Refund

Options will be discussed directly with the original purchaser.

Australian Consumer Law

Exhibit Flooring complies with Australian Consumer Law. Our products are supplied with guarantees that they:

  • Are of acceptable quality

  • Are fit for purpose

  • Match their description and any sample provided

Where these guarantees are not met, customers may be entitled to repair, replacement or refund in accordance with applicable legislation.

Colour & Display Disclaimer

Due to variations between electronic screens and physical products, colours displayed online may vary slightly from the actual flooring tile. We recommend ordering a sample tile before confirming large or custom flooring purchases.

Order & Pricing Conditions

  • All prices are listed in Australian Dollars (AUD).

  • Prices may change without notice.

  • Exhibit Flooring reserves the right to refuse or cancel any order.

  • If an order is cancelled by us, a full refund will be issued.

Contact Exhibit Flooring

For returns, warranty claims or assistance: